Ordering

How To Order

Placing an order is a fast and easy process at frenchcollection.nl. To order jewelry online, simply add items to your cart and use our intuitive checkout. If you prefer to place your order over the telephone, have a query or want to give feedback, please contact us at +31-611-293-403 so we can discuss this personally with you. Our friendly and knowledgeable team is available Monday through Friday from 9:30 am to 6:00 pm Paris Time. We will assist you through the process to ensure that your order is placed quickly and efficiently.

Payments

All orders may be paid by credit card, including Visa and MasterCard. We also accept wire transfers. All orders paid by wire transfer receive a 2% discount on the purchase price. Instructions will be provided during checkout for wire transfers, or please contact us for any questions at +31-611-293-403 or via info@frenchcollection.nl. We will provide you with the necessary payment instructions and international shipping options.

Shipping

European Shipments

Once a purchase is made, you will receive an immediate confirmation by email. Upon verification of your payment, all domestic purchases are shipped, free of charge, within two business days, by fully insured FedEx.

Outside of E.C. Shipments

Upon receipt of your payment, international purchases are shipped within two business days. We ship with international priority service, through FedEx. Due to the insurance on all of our packages, shipping rates will vary according the value of the shipment and the destination. Purchasers are responsible for the cost of shipping and any applicable customs duties and taxes. To ensure the package during transit, we do declare the full value of the item being shipped. Upon arrival in the destination country, the local FedEx will notify you and arrange for the additional import fees.

Returns

European Buyers

French Collection has an extremely easy and friendly return policy. We will promptly refund the full amount of the purchase price for European purchases, returned in original condition within 14 days of purchase. Your refund will be made in the form of your original payment within two working days of our receipt of the merchandise. In the event items are not returned in their original condition, the return will be at our discretion and may include a refurbishing fee. Please contact us and we will provide you with an addressed, pre-paid FedEx label together with packing instructions.

Non-European Buyers

International returns are handled as above but are subject to the cost of shipping both ways and any applicable customs duties and taxes.

Privacy & Legal

Privacy Policy

At French Collection, our privacy policy ensures that you can shop with the knowledge that your personal information is handled in a secure and responsible manner. Any personal information that you submit to us through this website will be used exclusively in connection with your transactions with French Collection. All transactions are strictly confidential. Your information will not be shared with any outside party, ever. If you have further questions regarding our privacy policy, please contact us by email at info@frenchcollection.nl.

Legal Notices

All information, images, materials and other content contained on frenchcollection.nl is the copyrighted property of French Collection B.V. All rights reserved. No content from the Site may be used, reproduced, transmitted, distributed or otherwise exploited in any way other than as part of the site without prior written permission from French Collection B.V.